Our billing process is based around account balance, we will never charge your credit card or other payment system automatically.
Monthly services have a fixed price which includes a specific amount of clean bandwidth for the month. With Pay-As-You-Go services you are billed incrementally (every few minutes) for both the lease of the IP and clean bandwidth consumed.
We accept payment through BitPay (BitCoin), Payza (formerly AlertPay) and PayPal. Visa & Mastercard can be processed through both Payza and Paypal gateways.
Yes. If a paying via a Billing Agreement or Subscription payment will be made at-least 1-day in advance of the due date to ensure processing in time for renewal without interruption. Please ensure that if cancelling your service that the subscription is cancelled as well. Failure to do so may result in additional costs.
Yes you can load your account balance with any value as necessary.
If applicable to a service a coupon box is available in the order dialog.
If your Monthly service is overdue, that is that there is insufficient funds in your account to renew your service we will notify you as such. In your account you may choose to be notified 15, 7 and/or 1 day before invoice due date. If the bill is not paid within 24-hours for PAYG & Trials, 3-days for Monthly services, or 7-days for Monthly services with Billing Agreements then the service will be terminated.
More Flexible terms are available on demand. Contact Support for more information.
If you have insufficient funds for renewal your service will be placed into a overdue (suspended) state for 24-hours until funds are added. If the service is not funded within 24-hours it will be terminated.
To qualify for a trial service you must:
For more information on trial services, see the DDoS protection overview page.