We do support a bit differently at X4B: the same engineers who build X4B day-in and day-out are the same people you engage with on our support channels. This means you may have to wait a bit longer for a reply (but rest assured, we will reply as soon as possible) however the you can be certain the person replying to your inquiry understands the X4B system completely.
Communication in sales tickets will be limited to sales requests; we will not respond to account support requests until you log in and raise a support ticket from an authorized account.
If you prefer you may email us at firstname.lastname@example.org instead of opening a ticket.
Please note that for security reasons under no circumstances will support for account matters be provided via this chanel.