Frequently Asked Questions

General

Who are you?

X4B is a company specializing in DDoS protection created to solve the problem of DDoS attacks for business and individuals alike. We hope to provide the flexible service for developers and serious enterprise alike at a reasonable price.

What are your key advantages?

Why use Remote DDoS Protection?

By working as a conglomerate of sites & services seeking protection the cost of protection (hardware, networking, software and development) can be reduced significantly compared to performing mitigation in-house. No hardware or software changes are usually needed to utilize remote protection.

How do you provide the service you do for this cheap?

Probably our most received sales enquiry, and a great compliment. We try hard to provide the best service we can, utilizing a well designed but lean infrastructure that enables us to price our servies to be suitable for most applications regardless of size.

Can I request a feature?

Sure. I cant promise that we will be able to implement it immediately but if its feasable and something that would be widely useful we may be able to look into it. Feel free to open a support ticket and let us know.

Will you accept a Knowledgease tutorial that I wrote?

Certainly! Some of the best tutorials we have started as customer contributions.

Do you provide 24/7 support?

Support is provided on a best-effort basis. Staff will deal with your issue as soon as they are able, tickets will be assesed regarding urgency and replied to appropriately. We politely request that you search the Knowledgebase for an appropriate keyword before opening a Support Ticket.

Can I resell your services?

Yes! Of course you can. We even offer discounts to large resellers as enabled by the situation. Contact us to find out more.