How Billing Works

Billing is handled in a fairly simple way on our site, however there are intricacies you should be aware of.

Each mitigation service has its own billing plan and configuration. See Understanding and Managing mitigation services for an overview of service components, billing details, display names, and event history.

Payment terms

All payment is in advance. Money is added to your account, and this balance is then used as a wallet from which all costs incurred in your services are deducted. Payment rate depends on the service payment method, there are two:

PAYG: With Pay As You Go money is deducted from your account balance at small intervals, approximately every few minutes, based on bandwidth usage and a prorated share of the monthly service fee. This means you are billed both for the IP address and the bandwidth you use.

Monthly Billing: With monthly billing funds are deducted at the start of the contract. Funds are then deducted every 30 days from this date. The next renewal date is shown for your service.

Authorized automatic payments

By default, you add funds manually and service charges are deducted from your account balance. Automatic payments from a payment provider require a billing agreement or subscription that you have explicitly authorized. Where offered, PayPal agreements and subscriptions follow the payment schedule you approve. Recurring credit card payments are unavailable.

When cancelling a service, check whether its payment agreement or subscription also needs to be cancelled to avoid further payments.

Service cancellation

Request cancellation from your service’s Cancellation page, choosing Immediate or End of Billing Period where available. You must confirm the request using the link in the cancellation email before it can be executed. Cancellation does not provide a refund; contact support before cancelling if you wish to request account credit. You can withdraw a pending cancellation using Remove Cancellation Request, even after email confirmation, but only before the cancellation is executed. Once executed, it cannot be reversed.

Bandwidth Billing

Most plans have a bandwidth cost associated with them. The bandwidth referred to is the data transferred between both the client and the reverse proxy and the reverse proxy and the back end. For more information refer to the Bandwidth Calculation page.

Paying via Credit Card

Eligible invoices offer one-off credit card payments from the Invoice page. Card payments require conversion to AUD first; the invoice and service remain pegged to the USD service price. Recurring credit card payments are unavailable. The invoice shows the available payment options and any account-verification requirements.

Why $AUD and how do you determine this exchange rate?

Our credit card checkout processes payments in AUD, our merchant currency. We convert the USD invoice value using the stored Wise exchange rate for the invoice date. Converting the invoice before payment ensures that its displayed AUD total matches the amount charged. The invoice identifies the payment processor, which is Stripe.

Will I be charged any fees to pay in $AUD or convert my invoice to $AUD?

Your credit card provider may charge a fee to make payment in a currency other than your native currency. X4B does not charge a currency-conversion fee.

How does adding funds work?

  • Adding funds to your account or paying an invoice is automatic.
  • Funds will appear in your account as soon as the transaction clears.
  • Funds can be added through PayPal, Bitcoin via BitPay, or the credit card processor offered on the invoice or Add Funds page. Availability depends on the invoice and account.
  • Use of unauthorized accounts will result in an IP and user ban.
  • Disputes or chargebacks will result in both a negative balance (funds removed) and all services may be terminated.

We do not tolerate fraud and participate in fraud reporting database FraudRecord

How long does it take for payments to appear in my account?

PayPal describes eChecks as usually taking 4–7 business days to clear, sometimes longer. Funds appear after the payment clears. Credit card and account-balance payments usually clear within seconds, but can occasionally take up to a day. New payment sources or unverified PayPal accounts can take longer. Check the provider's transaction status and estimated clearance date.

If a completed payment has not appeared in your X4B balance, contact billing support with the transaction reference. For a pending payment, check with the payment provider. If a non-eCheck PayPal payment remains pending for more than 48 hours, contact PayPal.

To be safe you should allow a few days for funds to clear for a worse case scenario when paying due bills or topping up your account.