A checklist of things to check when your website / game / service is down.

1. Check your backend

  • Ping your backend IP.

  • Check the error log (On the services page, Action > Logs)

  • Login and check that everything required to run your service is running (nginx / apache2 / mysql etc)

  • Try connecting directly to your backend and confirm everything is working

  • Check that your firewall permits the service’s Backend Communication addresses for the configured protocols and backend ports. Use a controlled allow rule as described in Adding a firewall exception, or ask your provider to apply it. Keep other rules in place; do not disable the firewall to test connectivity.

2. Check the node status

It does happen occasionally that things go wrong, either on our end or on our providers networks.

You can check the status of any server on the Network Status page.

3. Check connectivity from your location

Use a service like just-ping and perform a world wide ping. Also of interest is isitup for testing HTTP ports.

4. Open a support ticket

We will do our best to help, just be patient.

If your domain is correctly setup using our fallback service then your site should be served by a temporary IP within a few minutes.